Support Line: 0800 002 9002
General Enquiries: 01223 870008

Kidney Cancer Counselling

This free one-to-one counselling service is available to patients, carers and close family affected by kidney cancer with our qualified counsellor.

​This free one-to-one counselling service is available to patients, carers and close family affected by kidney cancer over the telephone or via Zoom by appointment only with the charities qualified counsellor.

The counselling offered is a therapeutic, supportive and safe space for clients to feel able to talk confidentially about any issues they are experiencing. There is no cost to this service, it is provided free of charge for up to 12 sessions.

Each caller will have an initial separate assessment to ensure their needs and expectations for counselling are met.

During the assessment you and the counsellor will decide a convenient time for the sessions to take place.

  • A discussion of expectations, outlining goals or aims of the sessions, will be done during the initial assessment.
  • Each session will last 50 minutes and is designed to support the client as best as possible through this emotionally turbulent time
  • Sessions are conducted over the telephone or online via Zoom
  • Sessions are offered in blocks of six with a review at session five. A further blocks of six sessions can be arranged once agreed
  • Sessions will be weekly unless otherwise agreed

If you would like to talki to someone about our counselling service, please ring 0800 002 9002 or fill out the web form below:

Note: We will endeavor to provide counselling at the earliest possible date but there could be up to a 12-week wait between initial assessment and first session.

What kind of problems do people with kidney cancer experience?

  • Shock after diagnosis
  • Coming to terms with having kidney cancer
  • Deciding which treatment options or medical procedures are best for them
  • Worries or problems about a particular type of treatment
  • Emotional or relationship difficulties brought about by illness or treatments
  • The stress of adjusting to new treatments and side-effects
  • Sexual difficulties
  • Keeping to a treatment regime
  • Feeling overwhelmed
  • Feeling anxious or depressed

What is counselling?

Counselling is a talking therapy that involves our trained therapist listening to you and helping you find ways to deal with emotional issues.

Sometimes the term “counselling” is used to refer to talking therapies in general, but counselling is also a type of therapy in its own right.

What you can expect from your counsellor

As a counsellor for Kidney Cancer UK clients are treated with respect, adhering to time boundaries, ensuring clients are informed if there are unforeseeable delays or illness and by giving advance notice of breaks in the counselling due to holidays.

Our Counsellor is a member of the British Association of Counselling and Psychotherapy (BACP) and therefore expected to work in accordance to their Ethical and Professional Framework.

What we expect from clients

  • To attend sessions regularly and on time, counselling takes place at the same time each week.
  • Please inform us on 01223 491991 if you are unable to make the call for any reason or you will be delayed.
  • Please give us as much notice as possible of cancellation, ideally more than 24 hours.
  • If you are unavailable for three sessions consecutively without contacting us your place maybe offered to someone else.
  • Please provide notice for any planned breaks or holidays where possible as we might work around these if necessary.


Your counselling is confidential within Kidney Cancer UK.  Our counsellor takes this commitment very seriously, but in certain circumstances we may be forced to breach confidentiality for the following legal or ethical reasons:

  • If our counsellor believes there is a danger that may cause serious harm to yourself or to another person.
  • If a child protection issue emerges during the course of counselling. This may also apply in the case of vulnerable adults.
  • If you disclose information relating to acts of terrorism or money laundering. We are legally bound to report any disclosures to the relevant authorities without consultation.
  • Please be assured that wherever possible our counsellor will endeavour to discuss matters with you in order to establish an appropriate course of action. However, in exceptional circumstances where there is a life-threatening issue the counsellor may have to act without consulting you.

Please ensure you read and understand our terms and conditions (click here to read) before you contact us.

Please note: Any use of profanities, abusive or aggressive language to our staff on our Support Line or Counselling Service will not be tolorated.Please read our Zero Tolorence Policy.

    Support Line


    0800 002 9002

    Patient Support

    Whether you are recently diagnosed, undergoing or completed treatment for kidney cancer, are a carer, a friend or family of a kidney cancer patient, Kidney Cancer UK is here for you .

    For further support call our Support Line to talk to a member of our Health team on 0800 002 9002.