Kidney Cancer Care

Someone to talk to

We know that if you are a patient or a family member of someone who has been diagnosed with kidney cancer, one way to make life easier is to speak to someone in a similar position on the Kidney Cancer Careline.

If you would like to talk to someone who has experience of what you are going through, our patient support team is happy to help. Or you can join other patients and carers on our patient and carer forum.

The kidney cancer Careline is a telephone helpline operated by our patient support team who can draw on their own experiences to support and encourage patients and their families during the difficult time following a diagnosis of kidney cancer.

The Careline provides the means for patients to make contact with someone who knows exactly how they feel; this understanding and empathy can provide a great deal of comfort during their cancer journey.

To talk to someone, you can contact our Careline on 0800 002 9002. Our friendly and helpful patient support team are happy to chat to you and offer advice based on their own experience of kidney cancer between 10 am and 4 pm, Monday to Friday, 10 am and 6 pm Wednesday and 4 pm – 6 pm at the weekend. Outside these hours, please leave a message and we will call you back as soon as possible.

Likewise, if you have been diagnosed with kidney cancer, have received surgery, or have cared for someone with the condition and would like to share you experience with others, please let us know by email or by calling 0800 002 9002.

Careline Number 0800 002 9002

Monday 10am – 4pm
Tuesday 10am – 4pm
Wednesday 10am – 6pm
Thursday 10am – 4pm
Friday 10am – 4pm
Saturday 4pm – 6pm
Sunday 4pm – 6pm

You can leave a message or email us outside these times.

Call charges are the same as for geographical landline numbers, even from a mobile phone.

What is Kidney Cancer Careline?

It is a telephone helpline providing information, support and encouragement to kidney cancer patients, their carers and families. It became active on 10 March 2011, World Kidney Day.

Who will I speak to?

Members of our friendly and helpful patient support team are all cancer patients or nurses. They all have firsthand experience of cancer and knowledge of the kidney cancer treatment pathway. They are happy to talk with you and offer help and support based on their personal experience of living with cancer.

How will it help me?

Our Careline provides the means for patients to make contact with someone who knows exactly how you might be feeling; this understanding and empathy from another patient can provide a great deal of comfort during your cancer journey.

We know that if you are a patient or a family member of someone who has been diagnosed with kidney cancer, one way to make life easier is to speak to someone in a similar position. Our Careline can also provide information about the process for accessing the latest treatments for kidney cancer, some of which are not routinely funded by the NHS. We can guide patients and their families through this process, as well as providing information about government funding schemes, such as the Cancer Drugs Fund.

Is there any other support you can offer?

If you would prefer to write to us, here’s our address

Kidney Cancer UK
The Old Coach House
High Street, Harston
Cambridge, CB22 7PZ

And you can always email our patient support team or you can join other patients and carers on our kidney cancer patient support network.

Would you like to share your experiences?

If you have been diagnosed with kidney cancer, have received surgery, or have cared for someone with the condition and would like to share you experience with others, please let us know by email or by calling 0330 111 2 333.

We’re here to help you now – and in the future
This Kidney Cancer Care website will be developed to contain a wealth of information about kidney cancer, which has been written for patients, carers and family members.

The site intends to cover topics such as the signs and symptoms of kidney cancer, how kidney cancer is diagnosed, surgery and current drug treatments for kidney cancer.

In addition, topics such as the roles and responsibilities of health care professionals, diet and complimentary treatments, palliative care, practical advice, and emotions and feelings about cancer will be covered.

There will also be a section on the various guidelines for kidney cancer treatment and the government funding schemes for access to the latest drug treatments. In the meantime, information about kidney cancer can be obtained through KCUK’s website

ribbonKidney Cancer UK, the UK’s leading specialist kidney cancer charity, will be developing this site to provide a variety of information on kidney cancer that is relevant to patients, their families and renal health professionals.

This is a free service, but you can make a contribution online

Important notice

All medical information and other commentary and/or material referred to or provided through or by Kidney Cancer Care UK, and other materials posted on our website or provided through our telephone service are not intended to amount to advice on which reliance should be placed, and is not intended to replace consultation with a qualified medical practitioner. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by visitors to our website or users of our telephone helpline, or anyone who may be informed of any of its contents. 

AstraZeneca, Caron Keating Foundation, C Charitable Trust and GlaxoSmithKline have made an unrestricted financial contribution to this service

Kidney Cancer Care